| Job Title: |
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Contact Centre CRM Executive |
| Category: |
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Client Services |
| Total Positions: |
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25 |
| Job Location: |
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Lahore |
| Gender: |
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No Preference |
| Age: |
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18 to 50 years |
| Minimum Education: |
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Higher Secondary School Certificate/Intermediate/A-Level |
| Career Level: |
|
Entry Level |
| Minimum Experience: |
|
1 Year |
| Salary Range: |
|
PKR 35,000 to 45,000 per Month |
| Apply By: |
|
Jan 13, 2019 |
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| Job Description: |
- Determines requirements by working with Clients.
- Planning and delivering CRM strategies across the organization with a view to retaining existing customers, increasing brand loyalty and expanding the company brand.
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Collaborating with other departments ensure the CRM strategy works well for every aspect of the business.
- Coming up with creative ideas, preparing proposals, overseeing the production process & execution and reporting the results to the relevant people.
- Identifying customers’ needs clarify information; research every issue and providing solutions.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues.
- coordinating staff recruitment, writing job adverts and liaising with HR staff
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
- Maintains call center database by entering information.
- Keeps equipment operational by following established procedures; reporting malfunctions.
- coordinating bonus, reward and incentive schemes
- Updates job knowledge by participating in educational opportunities.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
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| Required Skills: |
| Customer service,Multi-Tasking,Stress tolerance,customer focus,Building Relationships,,Problem analysis and problem solving,Verbal and Written Communication Skills,Interpersonal Savvy |
| Company Information |
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Company Name: Axis Recruitment Ltd
Company Description:
Axis Recruitment Limited is one of the leading providers of health and social care recruitment services. We have a rich history of working with leading organizations and representing candidate needs efficiently. Our experience coupled with our proactive approach enables an "exceptional vision". We provide and cater for temporary, contract and permanent staff within our sector.
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