About the Job:

We are hiring Technical Support Representative for our software company who can listen to customer's queries and get them sorted.

Responsibilities:

• Email, Chat and Voice Support - Answer inbound inquiries coming through support hotline, live chat feature or support email address.
• Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues.
• System Evaluation - valuate our existing tools and work with engineering to develop tools to enable this function to scale
• Dependable to be at work during assigned shifts and to complete work as expected.
• Front line support via live chat, email, and telephones.
• Provide technical support for level one escalation issues via the helpdesk.
• Performs miscellaneous job-related duties as assigned.
• Answer calls and response to emails, handle customer inquiries both telephonically and by email.
• Research required information using available resources, manage and resolve customer complaints.
• Knowledge of using Search Engines for your own ease.
• Provide customers with product and service information, Identify and escalate priority issues
• Excellent Writing skills, Customer Focus, Customer Service, Verbal Communication
• Multi-tasking, Listening skill
• Problem analysis and problem-solving, Customer service orientation
• Teamwork, Stress tolerance, Resilience.
• Ability to handle a stressful situation

Requirements 

• Natural instinct to empathize with users
• Critical thinker and a quick learner with the ability to handle pressure
• Strong analytical skills
• Excellent verbal and written communications skills
• Native or bilingual spoken and written English skills
• Natural self-starter
• Should be comfortable with rotational shifts
• Programming or Technical education background will be plus point.
• Bachelor’s Degree, preferably in a technical discipline. Computer Science Majors most preferred.
• 1 to 2 Years of experience in a similar role (Technical Application Support).

Perks and Benefits:

• Bonus: Performance-based as per the evaluation
• Increment: Performance-based increments
• Promotion: Performance-based promotion
• Lunch provided
• EOBI
• Local and International Trips