E-lite Corporation is looking for an experienced, passionate Customer Support Representative to join our team. As a Customer Support Representative, you will be responsible for maintaining a positive, empathetic, and professional attitude toward customers at all times.

The candidate must have at least 3 years of experience as C.S.R in a reputed organization. The desired individual must have work for a company selling products online & physical store. Must be good in dealing with customers on calls, Handling product databases,s and maintaining records of online sales.

Responsibilities:

• Responding to a customer query on calls on a daily basis
• Understanding of company’s products, services, and policies.
• Meet personal/team qualitative and quantitative targets.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives & follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Take the extra mile to engage customers.
• Acknowledging and resolving customer complaints.
• Handling the customer's emails, complaints and chats for websites and social media channels.
• Answering customer inquiries, generating sales online and successfully processing orders.
• Responding to customer’s queries and chats regarding products & services.
• Working effectively in a team environment to meet goals and objectives.

Skills:

• Proven customer support experience or experience as a client service representative.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Proficiency with computers.
• Social media pages management