| Job Title: |
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Technical Support Representative |
| Category: |
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Client Services |
| Total Positions: |
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2 |
| Job Location: |
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Lahore |
| Gender: |
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No Preference |
| Minimum Education: |
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Bachelors |
| Career Level: |
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Entry Level |
| Minimum Experience: |
|
1 Year |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
May 9, 2021 |
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| Job Description: |
Responsibilities
- Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues
- System Evaluation - evaluate our existing tools and work with engineering to develop tools to enable this function to scale
- Dependable to be at work during assigned shifts and to complete work as expected
- Provide technical support for level one escalation issues via the help desk
- Research required information using available resources, manage and resolve customer complaints
Requirements
- Knowledge of web development ( PHP, HTML ,CSS, JAVASCRIPT)
- Excellent communication and listening Skills
- Native or bilingual spoken and written English skills
- Customer service orientation
- Strong analytical and problem-solving skills
- Teamwork, stress tolerance, and resilience
- Ability to handle pressure
- Natural instinct to empathize with users
- Natural self-starter
- Comfortable with rotational shifts
- Programming or technical educational background will be a plus point
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| Company Information |
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Company Name: Programmers Force
Company Description:
Programmers Force is a FinTech Software Development company that develops applications for large scale financial institutions around the world. With us, you’ll get to work in multiple frameworks and learn to make them intelligent using machine learning. Our vision is to create innovative and intelligent business solutions through the development of smart web & mobile applications with a mission to support various industries in their day to day business challenges.
You’ll get to work with tech geeks whose expertise include Artificial Intelligence (AI) based software, Application Programming Interface (API) development and Integration, FinTech Solutions, Enterprise Applications, Mobile App Development and Big Data Processing.
With a versatile and experienced workforce, we are dedicated to introduce modern business solutions to help global businesses increase profitability and drive ahead of their competitors. From web developers, project managers, UI/UX designers to system architects, we have people who are talented, skilled and have expertise in a diverse range of competencies.
We are on the hunt for candidates with technical expertise and skills required to develop and design efficient system software and applications. If you think you’ll be a good fit for our company, apply away!
Programmers Force is an equal opportunity employer. We provide lucrative benefits to our employees, which include 25 paid holidays yearly, lunch, EOBI facility, flexible working hours, payment for overtime hours, indoor gaming, local and international trips, performance based bonuses, increments and promotions. We look forward to welcome you as a part of our team!
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