Job Title: |
|
Customer Support Executive - Inbound |
Category: |
|
Client Services |
Total Positions: |
|
1 |
Job Location: |
|
Lahore |
Gender: |
|
Male |
Minimum Education: |
|
Matriculation |
Career Level: |
|
Entry Level |
Minimum Experience: |
|
Fresh |
Salary Range: |
|
PKR 25,000 to 30,000 per Month |
Apply By: |
|
May 9, 2021 |
|
|
|
|
|
|
|
|
Job Description: |
We are looking for Customer Support Executives to provide support to their International Clients.
Candidates will be required to provide support Via the following mediums.
- Voice Support
- Chat Support
- Email Support
Responsibilities
- A professional approach in answering Calls/Chats/Emails and provide information about products and services, taking input of issues and their redressal thereof.
- Ensure all quality perimeters are met on every phone call/chat and email
- Maintaining records of transactions and interactions.
- Appropriate and timely follow-ups wherever required.
- Escalate unresolved queries to respective departments for accurate redressal
- Attend all required training sessions and keep up to date on all products and services knowledge.
Requirements
- Exceptional English communication (verbal/written) and analytical skills.
- Able to work at night shifts
- Good grip on MS Office tools such as Excel, Word, PowerPoint
- Team player with multi-tasking abilities.
- Ability to identify opportunities and solutions for process improvement
Qualification
- Metric/O-A-Level /Intermediate or Above
Experience
- Previous Contact Center Experience is preferred but not a must
Key Benefits:
- Monthly Commission & Bonuses
- On Job Training
- No Sales Target
Freshers are Encouraged to Apply. |
Company Information |
|
Company Name: Empire Enterprises Company Description:
|
|